Browsing Category
Consumer affairs
14 posts
Deposit refunds and cancellations
For deposits to be non-refundable the contract terms must be fair and reasonable
Flight delays and compensation: air passenger rights explained
Compensation is not payable when a flight delay or cancellation is caused by ‘extraordinary circumstances’
Substandard membrane works end up with claim for a refund
Water seeped through roof and also damaged a neighbour’s property
What the law says about second-hand products
Professional sellers are not exempted from responsibility if product sold is 2nd-hand
Fighting collusive behaviour among companies
Authorities have various ways to combat cartels, one of the most serious of competition infringements
Refused a refund? What the law says on credit notes
Credit notes can solve cases involving a wrong purchase choice, not a faulty product
Setting the standard for green tourism in Malta
Why it makes business sense for Malta’s hospitality industry to seek EU ecolabel certification
Defective solar water heaters land company in hot water
Customer refers case to Consumer Claims Tribunal after units remained faulty despite repeated repairs during guarantee period
Shaping a sustainable future by 2030
A European ‘right to repair’ directive comes into force on July 31, 2026
Received the wrong gift? Legal rights vs store policies
Sellers are not legally obliged to exchange unwanted gifts