Received the wrong gift? Legal rights vs store policies
Sellers are not legally obliged to exchange unwanted gifts
Digital fairness – protecting consumers online
The European Commission plans to propose a Digital Fairness Act in 2026 and to improve enforcement of existing rules
Rights and tips when shopping for gifts
Retailers are free to set their own policies and conditions for unwanted gift returns or exchanges
Boosting EU consumer protection, market competition
The European Commission has adopted the 2030 Consumer Agenda, a comprehensive five-year strategy to guide EU consumer policy