HSBC Malta is nearing the completion of its ATM replacement programme, which will see all its 62 ATMs across Malta and Gozo upgraded to new, state-of-the-art machines.
The new ATMs are designed to deliver a better customer experience, offering enhanced stability, improved uptime, and smoother day-to-day operation, ensuring a more reliable banking service for all customers.
As part of this initiative, HSBC is also upgrading its ATM sites to ensure they meet the latest accessibility standards.
The new machines and sites are fully compliant with requirements set out by the Commission for the Rights of Persons with Disability (CRPD), including improved signage, better lighting, and the appropriate height and layout of ATMs for ease of access.
The bank has worked closely with the CRPD in redesigning lobbies and ATM areas to make sure every customer can access services comfortably and independently.
HSBC has also relocated certain ATMs to more convenient and accessible locations in San Ġwann, Żabbar, Balzan, Żebbuġ and shortly Marsaskala.
In addition to upgrading existing machines, ATMs have been installed in new prominent locations including St Julian’s (Eden) and Sliema (Neptunes), with another planned at Bir id-Deheb, in line with customer demand.
Muriel Rutland, Head of Wealth and Personal Banking at HSBC Malta, said the programme represents another step in the bank’s commitment to improving customer experience and accessibility.
“We are investing in technology, infrastructure and new locations to make everyday banking simpler, faster and more inclusive for all our customers. These upgrades ensure that customers across Malta and Gozo can enjoy a seamless, reliable service whenever and wherever they need it.”
This upgrade marks another milestone in HSBC Malta’s ongoing investment to make banking more intuitive and accessible, empowering customers to manage their finances confidently wherever they are.
